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Terms and Conditions

1. Scope & Subject Matter

These Terms and Conditions (hereinafter "T&Cs") apply to all bookings, occupancy agreements, and stays in holiday accommodations directly offered, mediated, or managed by Havora Stays GmbH (hereinafter "Havora Stays").

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For bookings made via external third-party platforms (e.g., Airbnb, Booking.com, VRBO), the terms and conditions of the respective platform primary apply. In the event of contradictions, these T&Cs supplement the platform terms on a subsidiary basis.

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2. Booking and Contract Formation

  1. By completing the booking process on our website, the guest submits a binding offer to enter into an occupancy agreement.
     

  2. The contract becomes effective upon receipt of the electronic booking confirmation issued by Havora Stays or the respective booking platform.
     

  3. The person making the booking must be at least 18 years old and fully legally competent. They are responsible for ensuring that all provided information (name, email address, number of guests, etc.) is correct and complete.

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3. Prices, Payment Terms & Security Deposit

  1. Prices applicable at the time of booking apply, including statutory Swiss Value Added Tax (VAT, if applicable).
     

  2. Depending on the accommodation and booking channel, additional fees such as final cleaning, tourist taxes, or selected extra services may apply. These will be transparently displayed prior to booking completion.
     

  3. Payment shall be made in accordance with the payment methods selected or specified during the booking process.
     

  4. Havora Stays reserves the right to request a reasonable security deposit prior to or upon arrival, or to hold/pre-authorize an amount on the guest's credit card.

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4. Cancellation, Modifications & No-Show

  1. Conditions for cancellations, modifications, and refunds are governed by the specific cancellation policy selected during the booking process.
     

  2. For bookings made via third-party platforms, only the cancellation conditions specified on and accepted via that platform apply.
     

  3. We recommend that all guests obtain private travel cancellation insurance.

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5. Check-in & Check-out

  1. Check-in and check-out times will be communicated to the guest in the booking and arrival information and must be strictly observed.
     

  2. Early check-in or late check-out is only possible upon prior written confirmation by Havora Stays and may incur additional fees.

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6. Guest Obligations & House Rules

  1. The guest undertakes to treat the accommodation, including its inventory and common facilities, with care and respect.
     

  2. The house rules displayed or digitally provided for the respective accommodation (in particular regarding quiet hours, non-smoking policy, prohibition of parties, and pet policies) must be strictly adhered to.
     

  3. Any defects, damage, or unusual occurrences must be reported to Havora Stays immediately to enable prompt rectification.

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7. Damage, Loss of Keys & Additional Costs

  1. The guest is liable for all damage to the accommodation, furniture, or appliances caused culpably by themselves, their fellow travelers, or visitors.
     

  2. In the event of loss of key cards, physical keys, or access codes, Havora Stays will charge the guest for the cost of replacement or lock replacement.
     

  3. For excessive dirt requiring special cleaning, as well as violations of the smoking or party policy, Havora Stays reserves the right to deduct compensation or penalty fees from the security deposit or invoice them separately.

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8. Liability of Havora Stays

  1. Within the scope of statutory regulations, Havora Stays is exclusively liable for damages resulting from intentional or grossly negligent misconduct by Havora Stays.
     

  2. Liability for slight negligence, unprovoked operational disruptions (e.g., power or internet outages by third-party providers), and force majeure is excluded to the extent permitted by law.
     

  3. No liability is assumed for valuables, luggage, or personal belongings brought into the accommodation by guests. Guests are responsible for securing their own adequate insurance coverage.

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9. Property Owner Services & Co-Hosting

  1. For property owners, Havora Stays offers separate services in property management, co-hosting, and marketing.
     

  2. Scope of services, remuneration, authority, and liability for these B2B services are agreed upon in individual separate contracts and are not part of these guest booking terms.

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10. Data Protection

The processing of personal data in connection with bookings and stays is conducted strictly in accordance with the Swiss Federal Act on Data Protection (revDSG) and the EU GDPR. Detailed information can be found in our separate Privacy Policy.

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11. Applicable Law & Jurisdiction

  1. All legal relations between the guest / contractual partner and Havora Stays GmbH shall be governed exclusively by Swiss law (excluding the UN Convention on Contracts for the International Sale of Goods / CISG).
     

  2. To the extent legally permissible, the exclusive place of jurisdiction for all disputes arising from or in connection with this contract shall be the registered seat of Havora Stays GmbH (Fraubrunnen, Switzerland).

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Last updated: July 2026

 

 

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