Privacy Policy
1. General Information & Data Controller
This Privacy Policy informs you about how Havora Stays GmbH (hereinafter "we" or "us") collects, processes, and uses personal data when you visit our website or use our services (e.g., booking holiday accommodations or co-hosting services).
Responsible entity for data processing (Data Controller):
Havora Stays GmbH
Bruchbachweg 26
3312 Fraubrunnen
Switzerland
Email: info@havorastays.com
Website: www.havorastays.com
2. Collection and Processing of Personal Data
a) When Visiting Our Website
When you access our website, information is automatically sent to our website's server by the browser used on your device. This includes, among other things:
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IP address of the requesting device
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Date and time of access
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Name and URL of the retrieved file
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Browser used and, if applicable, the operating system of your device
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Website from which access is made (referrer URL)
We process this data to ensure a smooth connection setup, comfortable use of the website, and system security.
b) Upon Booking or Contacting Us
When you book holiday accommodation via our website or contact us via a form/email, we process the following data to execute the contract or process your request:
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First and last name
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Contact details (email address, phone number, physical address)
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Payment and billing data
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Stay details (check-in/check-out dates, number of guests)
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Any special requests or messages
3. Use of Data Processors & Third-Party Providers
To provide our website, manage booking processes, and ensure proper business operations, we use specialized service providers. We contractually ensure that your data is processed securely with these parties:
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Website Hosting & Content Management: We use platforms and hosting services (e.g., Wix) to securely provide our website.
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Vacation Rental Software & Channel Management: For efficient management of calendars, accommodations, and guest communication, we use specialized management software (e.g., Smoobu).
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Cleaning & Operations Management: For coordinating cleaning and turnover of holiday accommodations, relevant stay and property data is transmitted to partner software (e.g., Turno).
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Accounting & Administration: Invoice and payment data are processed in financial software (e.g., Bexio) in accordance with statutory retention obligations.
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Payment Service Providers: Depending on the selected payment method, payment data is processed directly via certified payment providers.
4. Cookies and Tracking
Our website uses cookies and similar technologies. These are small text files that are stored on your device.
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Necessary Cookies: Strictly required for the operation of the website and basic functionalities.
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Functional & Analytics Cookies: Help us understand how our website is used in order to continuously improve our offering.
Via our cookie banner, you can decide for yourself which categories of cookies you want to allow upon your first visit to the website. You can adjust your settings at any time via the cookie banner or in your browser settings.
5. Data Security
We use appropriate technical and organizational security measures (e.g., SSL/TLS encryption during transmission) to protect your data against accidental or intentional manipulation, partial or total loss, destruction, or unauthorized access by third parties.
6. Data Retention Period
We process and store your personal data only as long as necessary to fulfill our contractual and legal obligations (e.g., tax retention periods of up to 10 years) or until the purpose of processing ceases to apply.
7. Your Rights
Under the Swiss Federal Act on Data Protection (revDSG) and, where applicable, the EU General Data Protection Regulation (GDPR), you have the following rights regarding your data:
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Right to Access: You can request information about whether and what personal data we process about you.
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Right to Rectification: You can request the correction of inaccurate data.
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Right to Erasure: You can request the deletion of your data, provided no statutory retention obligations prevent it.
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Right to Restriction or Objection: You can object to the processing of your data or request its restriction.
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Right to Data Portability: You have the right to receive your data in a commonly used format.
If you wish to exercise any of these rights, please contact us by email at:
8. Amendments to this Privacy Policy
We reserve the right to amend this Privacy Policy so that it always complies with current legal requirements or to implement changes to our services within the Privacy Policy. The version published on the website at the time of your visit applies.
Last updated: July 2026